At Urbanventory, we strive to provide our customers with quality products and a satisfactory shopping experience. If you are not fully satisfied, our refund policy is as follows:
1. Eligibility for Refunds
Refund requests must be made within 7 days of product delivery.
Products must be in their original condition and undamaged.
All product categories are eligible for refunds provided the above conditions are met.
2. Refund Process
Customers must return the product to us at their own expense.
Upon receipt and inspection, we will initiate the refund using the original payment method.
3. Reasons for Refund
We offer refunds for:
Products that are faulty or damaged upon delivery (although we strive never to deliver faulty or un-original products).
Change of mind or change of heart.
4. Non-Compliance
We reserve the right to reject refund requests that do not comply with the above criteria
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